Like everyone else, we desire to learn more about the industry and attend seminars being sponsored by experts and leading consultancy groups.
In Florida, Call Center Demo & Conference will provide workshops and seminars for call center professionals this year. To be held at the Hyatt Regency Grand Cypress, their brochure boasts of speakers who are top notch experts in their own field. They are divided into four categories to help you choose which event you'd like to register for. People Management, Technology Management, Workforce and Operations and Strategy & Leadership.
What caught my interest was the "Insight Tour", that walks all visitors into a simulated call center's operations. A tour guide will go through the center and show you what to look for in a call center. Questions are answered real time and I bet it will be a unique experience for newbies.
Lastly, you can visit the cartoon art exhibit featuring the world's leading cartoonists to showcase call center humor.
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