
I once visited a call center that had a mirror at every booth. The call center manager said that they really emphasized to their agents that when the call was connected, that they were "On Stage" - that they are beginning a performance. The mirror was to help them be facially animated while they talk and that by remembering to smile and by being animated in their "performance", that all of that would carry through in their voice.
Noell Wong at ImageAide makes some great points out how telemarketers or anyone working through a phone can improve their image when they are speaking over the phone:
...on the phone, the voice is our image.
What kind of voice do you have? Is it high or low pitched? Loud or soft? How about speed - do you speak fast or slow? Are you monotonous or not? And how about intonation - do you always speak as if you are asking a question?
In general, people think of high pitched voice as innocent, naive and young. A very low pitched voice is pretentious and at times intimidating.
Fast speakers appears nervous to others, whereas slow speakers appears to have a low IQ.
Monotonous is boring, and exaggerated intonations gives an impression of melodramatic.
How do you know how you speak? Listen to others' voices and make comparisons. Then listen to your voice through a recording, for example, voice mail. How does your voice sound compared to others you've heard?






I keep getting calls from Georgia 770/242/8446 and Okl 918/612/4249
Which I do not ans. Why when I am on no call list. Thanks Don
Posted by: Anonymous | August 21, 2006 2:27 PM | Permalink to Comment