CallCenterScript: January 2006 Archives

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Jan28	Where to Find Call Center Jobs? Tim Stay January 28, 2006 Know More: Call Center Jobs Call Center Jobs Where can you find call center employment? Most call centers will advertise in their local media, whether it be their local newspaper in the Help Wanted section of the classified, or on a local radio station. They will also utilized the local employment services. Senior call center management and support positions will also be advertised this way, but at times, head hunters and recruiters are often employed. Online resources such as Monster.com, SimplyHired.com, and other online employment agencies are also used. There are also a number of specialized employement resources focusing on call center jobs. Here are a few of them: Call Center Jobs - Job board featuring telesales, teleservicing, telemarketing and call center jobs. Call Center Careers - CallCenterCareers.com is a jobs search engine for the call center industry. Call Center Ops - Call Center Ops.com focuses on call center operations. The site contains call center jobs, forum, resources for call centers, magazines and newsletters. Posted at 9:22 AM \| Permalink \| Comments
Jan28	"Call Center Jobs" Tim Stay January 28, 2006 Call Center Jobs. There are three main categories: Call Center Agent - also called CSR (Customer Service Representative), TSR (Telemarketing Service Representative). Call Center Management Call Center Support Services Agents are generally hired on a per hour basis, though sometimes aggressive... Continue Reading Posted at 8:49 AM \| Permalink \| Comments
Jan24	Call Center Agents - You Are On The Air! Tim Stay January 24, 2006 I once visited a call center that had a mirror at every booth. The call center manager said that they really emphasized to their agents that when the call was connected, that they were "On Stage" - that they are beginning a performance. The... Continue Reading Posted at 3:17 PM \| Permalink \| Comments
Jan17	Are You On The Do Not Call List? Tim Stay January 17, 2006 Rich at MarketingBlurb quotes a Harris Interactive Report that states that 3 out of 4 Americans are on the FTC Do Not Call list. This regulation had a devastating effect on the Outbound Telemarketing industry, but there are still firms... Continue Reading Posted at 10:44 AM \| Permalink \| Comments
Jan14	At Home Call Centers - "Homeshoring" Tim Stay January 14, 2006 Following my post from a few weeks ago about legitimate work at home call center jobs, I came across a post by Steve Bartin, wherein he refers to a Business Week article about the growing trend of at home call... Continue Reading Posted at 1:47 PM \| Permalink \| Comments
Jan11	Do You Like (blush) My New Look? Tim Stay January 11, 2006 Whoo-Hoo! We finally have a new masthead up on CallCenterScript by our talented Graphic Designer, Nicole Hansen. This masthead actually has some history to it. The agent pictured was an actual agent that worked in my call center. When we... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
Jan10	Call Centers in India Tim Stay January 10, 2006 So you want to outsource your call center to India? Are you ready for some significant adjustments? These adjustments will include the day shift of the different timezones, challenges with varying accents, and probably the biggest, which is cultural differences. Continue Reading Posted at 9:46 PM \| Permalink \| Comments
Jan 5	IT Help Desk Software Tim Stay January 5, 2006 The main focus of IT help desk software is to provide formal structured support to an organization. All IT tasks are tracked using the helpdesk system, which helps the company maximize IT resources. The purpose of this software is to track IT incidents, assets and priorities. Continue Reading Posted at 7:06 PM \| Permalink \| Comments
	Outsourcing Customer Service Tim Stay January 5, 2006 More and more companies are outsourcing their customer service call centers these days. The primary reason for most companies is cost savings. Many companies view their customer service call center as a cost center. This view will lead to management... Continue Reading Posted at 6:30 PM \| Permalink \| Comments
	B2B Call Centers Tim Stay January 5, 2006 B2B Call Centers. What are they? Most call centers focus on talking with consumer masses. However, there are those call centers that focus exclusively on business customers. These are called B2B call center. B2B stands for business-to-business, meaning a business is focused on selling its goods or services to other businesses. Continue Reading Posted at 6:13 PM \| Permalink \| Comments
Jan 2	TeleRep - A 30 Year Old Call Center Tim Stay January 2, 2006 I saw this press release from our good friends at PRWeb. TeleRep, a Maryland based call center, announced their 30th year. Thirty years is call center years is like dog years - a call center year is like 7 normal... Continue Reading Posted at 4:51 PM \| Permalink \| Comments

« December 2005 | Main | February 2006 »

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Jan28	Where to Find Call Center Jobs? Tim Stay January 28, 2006 Know More: Call Center Jobs Call Center Jobs Where can you find call center employment? Most call centers will advertise in their local media, whether it be their local newspaper in the Help Wanted section of the classified, or on a local radio station. They will also utilized the local employment services. Senior call center management and support positions will also be advertised this way, but at times, head hunters and recruiters are often employed. Online resources such as Monster.com, SimplyHired.com, and other online employment agencies are also used. There are also a number of specialized employement resources focusing on call center jobs. Here are a few of them: Call Center Jobs - Job board featuring telesales, teleservicing, telemarketing and call center jobs. Call Center Careers - CallCenterCareers.com is a jobs search engine for the call center industry. Call Center Ops - Call Center Ops.com focuses on call center operations. The site contains call center jobs, forum, resources for call centers, magazines and newsletters. Posted at 9:22 AM \| Permalink \| Comments
Jan28	"Call Center Jobs" Tim Stay January 28, 2006 Call Center Jobs. There are three main categories: Call Center Agent - also called CSR (Customer Service Representative), TSR (Telemarketing Service Representative). Call Center Management Call Center Support Services Agents are generally hired on a per hour basis, though sometimes aggressive... Continue Reading Posted at 8:49 AM \| Permalink \| Comments
Jan24	Call Center Agents - You Are On The Air! Tim Stay January 24, 2006 I once visited a call center that had a mirror at every booth. The call center manager said that they really emphasized to their agents that when the call was connected, that they were "On Stage" - that they are beginning a performance. The... Continue Reading Posted at 3:17 PM \| Permalink \| Comments
Jan17	Are You On The Do Not Call List? Tim Stay January 17, 2006 Rich at MarketingBlurb quotes a Harris Interactive Report that states that 3 out of 4 Americans are on the FTC Do Not Call list. This regulation had a devastating effect on the Outbound Telemarketing industry, but there are still firms... Continue Reading Posted at 10:44 AM \| Permalink \| Comments
Jan14	At Home Call Centers - "Homeshoring" Tim Stay January 14, 2006 Following my post from a few weeks ago about legitimate work at home call center jobs, I came across a post by Steve Bartin, wherein he refers to a Business Week article about the growing trend of at home call... Continue Reading Posted at 1:47 PM \| Permalink \| Comments
Jan11	Do You Like (blush) My New Look? Tim Stay January 11, 2006 Whoo-Hoo! We finally have a new masthead up on CallCenterScript by our talented Graphic Designer, Nicole Hansen. This masthead actually has some history to it. The agent pictured was an actual agent that worked in my call center. When we... Continue Reading Posted at 6:16 PM \| Permalink \| Comments
Jan10	Call Centers in India Tim Stay January 10, 2006 So you want to outsource your call center to India? Are you ready for some significant adjustments? These adjustments will include the day shift of the different timezones, challenges with varying accents, and probably the biggest, which is cultural differences. Continue Reading Posted at 9:46 PM \| Permalink \| Comments
Jan 5	IT Help Desk Software Tim Stay January 5, 2006 The main focus of IT help desk software is to provide formal structured support to an organization. All IT tasks are tracked using the helpdesk system, which helps the company maximize IT resources. The purpose of this software is to track IT incidents, assets and priorities. Continue Reading Posted at 7:06 PM \| Permalink \| Comments
	Outsourcing Customer Service Tim Stay January 5, 2006 More and more companies are outsourcing their customer service call centers these days. The primary reason for most companies is cost savings. Many companies view their customer service call center as a cost center. This view will lead to management... Continue Reading Posted at 6:30 PM \| Permalink \| Comments
	B2B Call Centers Tim Stay January 5, 2006 B2B Call Centers. What are they? Most call centers focus on talking with consumer masses. However, there are those call centers that focus exclusively on business customers. These are called B2B call center. B2B stands for business-to-business, meaning a business is focused on selling its goods or services to other businesses. Continue Reading Posted at 6:13 PM \| Permalink \| Comments
Jan 2	TeleRep - A 30 Year Old Call Center Tim Stay January 2, 2006 I saw this press release from our good friends at PRWeb. TeleRep, a Maryland based call center, announced their 30th year. Thirty years is call center years is like dog years - a call center year is like 7 normal... Continue Reading Posted at 4:51 PM \| Permalink \| Comments

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