Devoted to the call center industry, the agents on the phones, and their managers

I work the Electronics and accessories department, and in this departmente we troubleshoot various items, such as tv's , digital cameras, mp3 players and much more.
So in this particular case, a lady called complaining that her brand new digital camara was not working, overall digital camaras troubleshooting is prety fast. So after checking all the pertinent information in reference to her system and what not, I proceeded to ask her what she had done to fix the issue before calling us. She explained to me what had been done, and also raised all her concerns and complaints about what a " horrible product" the camara was, and how she would never ever purchase or recomend our products to anyone. I was quite calm at this point and let her vent all her anger, in the mean while allways assuring her that I would do my best to fix the issue, and if not replace the camara. Well all this storytelling took over 25 minutes , and when finally we pocceeded to trouble shoot to see what was going on with that "wreched" camara, I checked her computer , and knowingly enought , the computer did not recognize the camara, troubleshooted the USB port, to make sure they were working, and all computer components were in tip top shape, customer was becoming very angry at this point, then I asked her if she could go ahead and reseat the usb cable, with which then she proceeded to ask.... : which USB Cable" answering her by saying , the one that connects the camara to the computer..... which she then stated " I thought I didn't need one, as I know all new gadgets have this " bluetooth" thing and that you dont need to connect them, only beem the pictures at the camara" of course after being in total dismay at how Ignorant some customers can be, and explaining to her that her camara did not have that " function" and if we sent a usb cable in the package it was for a reason ( read the instructions pleaseeeee!!)..... she atleast had the decency of apologysing for her " Outburst" at me and at the company I worked for.... I walked her trought all the steps to download the pictures and " how to steps" and went ahead and sent the customer well on her way with a lot more knowledge about her camara( and a good dose of embarrasment for her yantering) , and me with a big headache....