Devoted to the call center industry, the agents on the phones, and their managers

I think the best idea so far is hiring at-home workers like www.willowcsn.com

For companies they are keeping much needed jobs here in the USA and at a cheaper rate since they hire contractors and therefore are not responsible for things like insurance, benefits packages, ect.

It is beneficial to workers because disabled or parents with young children can work from home and not have to rely on welfare from the gov't.

Mariela,

Thanks for the insight. I think at-home workers are an untapped market that few companies have tried to utilize.



Have you had experience with Willow? I would love to hear what is it like. What flexibility do you have with your hours? Do you have to supply your own computer? Do you get any sort of benefits?

Yes I am a contractor for Willow. It requires that you have your own computer, printer, ect. And there is a start up cost solely because they only contract corporations. So you must incorporate and then you pay for your application fees, background check, and then if you pass some tests, you have to pay for the first class for Willow. Then once you pass that, you can apply for and pay for training of clients that are hiring.

Some clients include, Office Depot, Carnival cruise lines, AAA (variety of them), Sears, Barnes and Noble, Disney, ect. That list is growing.

You can create your own portfolio of clients.

The hours depend on the client you are servicing. Most are weekdays and weekends. You choose your own schedule every week. Though, most clients have stipulations such as, you must work a minimum of 10 hours m-f. Some may stipulate weekend hours, some clients may add in working more hours during the holidays, ect. It all comes down to that individual client.

As a contractor, you get zero benefits from Willow or the clients. Since you are legally running as your own corporation as a contractor to Willow, there are no benefits packages at all.

But many feel the start up cost and not having benefits is worth being able to work from their own home and be their own boss. It isn't for everyone, but it is definitly a great option.

Mariela,

Thanks so much for the great information. I had heard doubt about Willow before because I heard that they required you to pay for training. It is good to hear that they are legit.

I am going to pass this information onto one of the blogs in our network Work From Home Momma. Watch for a post there about it.

Oh yes they are 100% legit. I have been with them since August and I have many online friends who have been with them even longer. I believe they are even in the BBB.

Besides Willow for at home call workers, there is also West and LiveOps. West has no sign up fees but LiveOps has a $30 background check.

could you please stop overseas companies from ringing my home and that of my mother ph 0747760607 and ph 0747762696 as it is causing us much distress with sleeping babies and my father is very ill and it wakes him up we both seem to be recieving atleast 3 calls a day

thankyou Jodie Pelleri

One more BPO and call center based company Cogent E-Services Pvt. Ltd.

Company WebSite: http://www.cogenteservices.com

BPO company offering services to banking, insurance,
telecomm, healthcare and legal industries. For last four years Cogent E-Services Private Limited has proven itself in the International BPO arena as a company providing a wide range of outsourcing services to the Banking & Finance Sector.