What is a Help Desk? A term that generally refers to a call center set up to handle queries about product installation, usage or problems. The term is most often used in the context of computer software and hardware support centers.
It is also a source of technical support for hardware or software. Help desks are staffed by people that can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities. There are firms that provide live operator help desks, web based help desk, helpdesk solutions, help desk training, and help desk software.
A help desk can also be a software application for tracking problems with hardware and software and their solutions, often serving "internal" customers.
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