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Nov23
Call Centres driving Immigration?

A report in the India Daily states that:

Britons are flocking in hordes in India hoping to join the multi-billion dollar call centre industry here.

So why would Britons be flocking to India.  Apparently India is having such a demand (120,000 strong)for call center work that they can not find enough agents with acceptable English or American accents, or as the article puts it, making "Texans out of Tamil".

From my old college econ class, I remember something about "Worker Mobility". 

Individuals will be more likely to move when:

  • the difference in wages or salaries is large,
  • the worker is unhappy in his current job or location,
  • the direct costs associated with moving are low, and
  • when there is a longer time period (T) over which benefits can be realized.

I guess if wages in Britain is zero, than a secure job for a long period of time creates appropriate benefits.  The wages may be lower that normal wages in Briton, but how is the relative cost of living differential compared to Britain.  Maybe someone working in a call center in India can live better than someone living in the Britain?  Does anyone know the answer to that question?

The article concludes with this warning:

So young Indians, wake up and take notice. The days are not far away when you will have to wait in the queue for a job in the call centres. They won’t come easy anymore. The Britons are already here and they don’t have a problem with accent, speech-flow etc!

 


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