Devoted to the call center industry, the agents on the phones, and their managers

I want to give a warm welcome to two new authors to the Know More Media family - Larry Stay and Matt Ellsworth.

Larry will be the author for GrowYourFunds.com, a site that will discuss what to do with all that cash after you strike it rich in business.

Matt will be the author for TranslationMaven.com, a site that will discuss how to find, engage, and benefit from translation services, translation software, and other issues relating to translating.

I also wanted to draw your attention to our great entries in our Worst Customer Service Call contest.  Give them a read - you be astounded at the abusive, prejudicial, and crazed customers that CSRs have to deal with on a daily basis.  If you have a great story to tell yourself, please enter it for a chance to win an iPod shuffle!