This is another in my reviews of existing call center blogs out there.
Call Center CRM News says that it:
...covers Call Center news and Call Center/CRM analysis, and other customer- facing technologies.
I found that this was a pretty accurate description. Most of the posts are by Tracey Schelmetic., who is:
"Editorial Director of Customer Inter@ction Solutions magazine, has been with TMC since 1998. In addition to her editorial duties for the magazine, Tracey contributes an e-business column to TMCnet, “Dot Commentary,” and Customer Inter@ction Solutions’ final page column, “Last Call”. Tracey frequently speaks at trade shows and industry events. She is the MVP Quality awards judge, the keeper of the “Top 50 Teleservices Agencies Rankings” and the chief editor of the CRM Excellence Awards. Tracey holds a Bachelor’s degree from the Fairfield University School of Business. "
Call Center CRM News is sponsored by TMC, one of the "world's foremost publishers of magazines and websites covering communications, technology, including VoIP, CRM, and Contact Centers."
(By the way, TMC was founded by Nadji Tehrani. I will write good things about him in a later post.)
So, back to the blog review.
Content - a mixture of timely news about the industy, original articles, and comments, and observations.
Links - Technorati shows 234 sites linking to the site
Revenue Source - Run by TMC, with several in-house cross-promotion ads for TMC conferences, publications, etc. Also has Adsense running on the site.
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Frequency - 12 posts in October 2005 - appears to be every other day or so.
Conclusion: Good aggregation of relevant Call Center news. I really enjoyed some of the original articles and observations. A valuable resource for the Call Center industry (as could be said of most of TMC's publications).
Rating: 4 phones (out of 5)
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