One of the things that surprised me was how beneficial it was to get to know other call center owners or managers. I first really got to know other call center owners when our center was awarded the Top 50 award as an inbound call center and I went to the conference and we had a meeting of just the top 50 companies. We went to dinner, had a reception and got to hang out together. I made several strong contacts with Presidents of other call centers, and that led to future business, future opportunities to collaborate and future opportunities to exchange ideas.
I would highly recommend making connections with competing call centers. They might bring you work. You might work for them some day. You might merge or be bought out or buy them some day.
One place you might want to start is at the forums at TMC. You will get an idea of who is out there, what they are doing and what their challenges are.
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