Devoted to the call center industry, the agents on the phones, and their managers

I left the house this morning with some friends and went down the the lake and we were in the water by 6:30am. That wasn't cold - just very refreshing. We didn't get great water but found some flat spots near the edges. The mountains were just shadows in the early morning pre-sunrise light. A flock of pelicans and then later a flock of Canadian Geese flew by.

It is so refreshing to go out and be waterskiing early in the day. It has made the rest of the day so much better.

I found that a call center could be so consuming. It is important for the managers of the call center to keep a balanced life, so they don't burn out. I know too many call center veterans who did burn out and lost their effectiveness.

Take time to balance work, family and recreation.